PNC ARCS services 2,108 loans totaling $14,919,173,964 for Fannie Mae and Freddie Mac. Loans are secured by income producing properties in 44 states throughout the United States. We service a wide array of loan products including fixed rate loans, adjustable rate loans, tax exempt bond transactions, moderate rehabilitation loans, senior housing loans, credit facilities transactions and discounted mortgage backed securities (DMBS)transactions.
Our experienced Loan Administration staff provides quality customer service in a manner that satisfies investor requirements. Loan administration is comprised of Servicing and Asset Management. The servicing department operates on a functional basis where each servicing specialist is responsible for key areas such as property tax escrow administration, property insurance escrow administration, and payment processing. The asset management department is loan portfolio based. Each asset manager is assigned a portfolio of loans and properties and will be the key contact for areas such as, replacement reserve administration, property inspections, and property financial analysis. The servicing department services the loans from the corporate headquarters in Calabasas Hills, California. Asset managers are located in Calabasas, San Diego, Dallas, Princeton, and Seattle,in order to better serve the geographic needs of our customers and investors. The areas have been designed in this manner to give our customers the best service.
Technology: Leading edge, not “bleeding edge” technology, is the main bulwark in our commitment to precision, service and growth. PNC ARCS uses "Enterprise" Commercial/Multifamily Loan Servicing Software created by Midland Loan Services. Loan Administration employs "Enterprise" in a comprehensive, completely integrated computer system that efficiently administers all functions including accounting, loan originations, as well as internal and external communications. The entire system is covered by a business continuity plan to assure normal functioning even in the worst of the disaster contingencies. Even the ‘back-ups”, have “back-ups”.
